Policies at the Leaf and Blossom LLC
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
How We Do It
All orders are processed within 5 business days (excluding weekends and holidays) once we receive confirmation that you have made payment for your order through Square™. This is an estimate and can vary if we are experiencing high order volumes or delays out of our own control. If there is set to be a delay in the shipment of your order, we will notify you via email. You will receive another notification when your order has shipped. Kindly note that we currently only ship to addresses within North America. All US orders over $75 will receive free shipping automatically. Orders under $75 are shipped at a flat rate of $9 per order.
We use USPS Shipping to facilitate deliveries to our customers.
Pick Up at The Leaf and Blossom:
If you choose to "Pick Up" your order, we are available for in door pick up service during our shop hours.
Wednesday - Saturday 10 am to 5 pm
Sunday 12 am to 4 pm
If you need to pick up your order at another time please email us at firstname.lastname@example.org to schedule a date that works for you. We can also provide same day pickups. Again feel free to email us or call the store at (313) 331-3000.
Return & Exchange Policy
The Small Print
If you’re looking to return and exchange your order due to not meeting expectations, please indicate this by contacting us directly via email with your order number at email@example.com. Must be within 14 days of receiving the package. Items must be returned in new and unused condition, in the original packaging with the original tags. Return shipping is the customer's responsibility.
We are unable to accept exchanges on:
Final Sale or Clearance Items
Gift Wrapping Fees
We Have You Covered
Our business is not liable for any products damaged or lost during shipping. If you received your order damaged, please notify us with your order number at firstname.lastname@example.org within 48 days hours. We address all issues on a case-by-case basis and will try our best to work towards a satisfactory solution and in contacting the appointed courier to file a claim. Please take a picture of the damaged items, save all packaging materials and damaged goods.
If the product is defective and is not a result of shipping, then please follow our returns and exchange policy process.